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Running a programme · For a brand's operations team

Warranty registration

A warranty batch's genuine scan carries a registration form instead of a claim card. The buyer verifies a phone, answers three questions, and your care desk can answer the phone in three seconds instead of asking for a paper card.

What the buyer does #

  1. Scans the label. A genuine scan of a warranty batch shows the registration form — and only a genuine scan does.
  2. Verifies a phone number with a one-time code on WhatsApp.
  3. Answers three questions: the purchase date, the shop, and the shop's pincode.

The term, and why it is frozen #

The term is set on the product — "this model is guaranteed for 24 months" is a property of the model. The expiry is computed once, at registration, and frozen: a brand that shortens the term next year has not shortened this buyer's. A product with no term set records the purchase and says "no term set" rather than inventing cover nobody promised.

One registration per label #

A unique index, not a check in code, enforces one registration per label, so two phones racing the same label cannot both get a warranty. The code is the serial: there is no second identifier to invent, and a buyer reading it off the label can match what the agent sees.

What the care desk sees #

A searchable list of registrations — serial, purchase date, shop, pincode, registered on, term, expiry and a masked phone number — and the same rows as a CSV, masked and audited, because a warranty book is a customer list.

What is deliberately not built #

A claims workflow, returns, service-centre routing, transfer on resale, extended-warranty purchase, invoice OCR and PDF cards. A warranty claim today is a phone call to the care number printed on the verdict page.

Last reviewed 18 Sep 2026 · Something wrong? connect@avrascan.com