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Running a programme · For a brand's operations team

Warranty registration

A warranty batch's genuine scan carries a registration form instead of a claim card. The buyer verifies a phone and gives the purchase date, and your care desk can answer the phone in three seconds instead of asking for a paper card.

What the buyer does #

  1. Scans the label. A genuine scan of a warranty batch shows the registration form — and only a genuine scan does.
  2. Verifies a phone number with a one-time code on WhatsApp.
  3. Gives the purchase date, and optionally the shop and its pincode.

After registering #

The buyer sees the card at avrascan.com/me/warranty — no PDF, no download. Once Meta approves the confirmation template, each new registration also gets a WhatsApp message; until then there is none.

The term, and why it is frozen #

The term is set on the product — "this model is guaranteed for 24 months" is a property of the model. The expiry is computed once, at registration, and frozen: a brand that shortens the term next year has not shortened this buyer's. A product with no term set records the purchase and says "no term set" rather than inventing cover nobody promised.

One registration per label #

A unique index, not a check in code, enforces one registration per label, so two phones racing the same label cannot both get a warranty. The code is the serial: there is no second identifier to invent, and a buyer reading it off the label can match what the agent sees.

Up to three scans can be offered the form before one registers; the first to register wins. Three is the default verification limit; a batch can be generated with another.

What the care desk sees #

A searchable list of registrations under Rewards → Activity → Warranties — serial, product, purchase date, shop, pincode, registered on, expiry and a masked phone number — and the same rows as a CSV, masked and audited, because a warranty book is a customer list.

What the next scanner sees #

Anyone who scans a registered label later and is shown GENUINE — a shop, a second-hand buyer — also sees that it is already registered, with the purchase date and the expiry.

How long it is kept #

A registration is kept while your account is open. If the account is closed, the buyer's personal details are removed 60 days later, or one year after the warranty ends if that is later. The serial and the dates stay.

What is deliberately not built #

A claims workflow, returns, service-centre routing, transfer on resale, extended-warranty purchase, invoice OCR and PDF cards. A warranty claim today is a phone call to the care number printed on the verdict page.

Last reviewed 19 Oct 2026 · Something wrong? connect@avrascan.com