Trust & legal
What happens if you leave
You are about to print labels with your name on them. Before you do, you should know what happens if your plan or pack ends, what you can take with you, how long we keep it, and what a code on a shelf says afterwards. We would rather publish it than be asked in an audit.
What your printed codes say, and for how long
Every code verifies for three years from the day its batch is switched on, whatever happens to your plan. After that it shows a neutral “verification period has ended” page with your care number — never “fake” or “expired”.
We will not turn a label on a shelf into a suspect one to settle an invoice. A buyer holding your genuine product and being told it is fake concludes they were cheated, and that lands on you and on them. A code at the end of its three years says only that its verification period has ended, and gives the buyer your care number.
Activated, within its count
- What a scan says
- GENUINE
Activated, count used up
- What a scan says
- SCANNED BEFORE
Batch recalled by the brand
- What a scan says
- RECALLED — a recall outlives the plan
Never activated, or never issued
- What a scan says
- We can't verify this code — the two stay indistinguishable
Three years after the batch was switched on
- What a scan says
- Verification period ended — neutral, with your care number
What waits, and when
When a plan ends, its grace period begins — 15 days on a 3-month plan, 30 on a 12-month plan. Your labels keep verifying and the console stays open to read, but new batches, print files, rewards changes, message sending and reward payouts wait until you renew.
After the grace period your labels still verify. Every code verifies for three years from the day its batch is switched on, whatever happens to your plan. The console still opens, and every export below still works: nothing you have recorded is taken away.
What you can export, and when
Any time, not only on the way out. Self-serve, not a support ticket — for everything marked available. Three are not built yet, and this page says which rather than describing a roadmap in the present tense.
Serial registry
- What is in it
- Every label generated for your brand: label number, code, batch, product and the URL it encodes.
- Today
- The print file. Downloadable by your partner until the batch is activated; afterwards platform-admin only and audited, because it becomes a list of live codes. Ask us and we produce it.
Warranty registrations
- What is in it
- Serial, purchase date, shop, pincode, registered-on, term, expiry, masked phone.
- Today
- Available today, masked and audited.
Rewards
- What is in it
- A payout statement per month, and the TDS file per financial year with PANs, for your finance team. Export Excel on each rewards list — members (with their wallet balances), claims, redemptions, disputes and payouts: the list with your filters and search, up to 200 rows, phone numbers masked.
- Today
- Statements, the TDS file, and an Excel of each rewards list are available today.
Activation status
- What is in it
- Per batch: its state and the date of each, the label range, the verification limit, the lot number.
- Today
- On screen. No export yet.
Scan history
- What is in it
- Every scan: code, batch, product, verdict, time in IST, approximate place. No raw IPs.
- Today
- On the dashboard. A scan-level export is not built yet; when it ships it will be part of the Rewards and Pro plans.
Fake reports
- What is in it
- Reports against your brand: code, status, date, city and the photo.
- Today
- On the dashboard. No export yet.
What we do not have: a single “export everything” button. The full list of files is on getting your data out.
How long we keep it
These windows run daily, automatically, whether or not anyone asks. They describe a job that is already running.
A scan's IP address
- What happens
- Truncated to the network prefix
- When
- 30 days after the scan
A scan's browser string
- What happens
- Reduced to a family, such as "Chrome on Android"
- When
- 90 days
A scan's browser identifier
- What happens
- Cleared
- When
- 400 days
The scan row itself
- What happens
- Kept. It is your data and it is the product, and by then it holds nothing personal.
- When
- —
A reward claim's IP address
- What happens
- Truncated to the network prefix, as a scan's
- When
- 30 days after the claim
A reward claim's browser identifier
- What happens
- Cleared, as a scan's
- When
- 400 days
A reward claim's shared location
- What happens
- Erased
- When
- 30 days
A fake report's phone number
- What happens
- Erased
- When
- 90 days
A fake report's shared location
- What happens
- Erased
- When
- 90 days
A print file, after the batch is activated
- What happens
- Purged
- When
- 30 days after activation
A closed member's profile
- What happens
- Erased. The phone number stays on the financial record tax law requires.
- When
- On close
If you leave: your shoppers' details (name, UPI id, PAN, the shop they named)
- What happens
- Erased. The money records stay, without them.
- When
- 60 days after the account is closed
If you leave: a warranty registered with you
- What happens
- Erased as above
- When
- When the warranty ends, plus one year
If you leave: your own account's KYC documents
- What happens
- Deleted
- When
- 60 days after the account is closed
If you leave, we close your account when you ask, and you have 30 days to take your files. The rows that begin “If you leave” apply once it is closed.
Your own domain
Not available yet. When it is, here is the part nobody else will tell you:
A printed code carries its URL inside it. The QR on a shelf encodes https://<domain>/s/<code> and that string is ink. Changing your domain changes the batches you generate after the change. It cannot change a label already on a shelf, and any vendor who tells you otherwise is describing a redirect that they control.
So the honest version of “bring your own domain” is: your domain from this batch onwards, and our domain answering for the ones already printed, for as long as those labels exist.
If your printer changes, or stops
Your brand, your products, your batches and every code already printed belong to your brand, not to the printer's account. Changing printers means we re-point your brand to the new account. Codes on shelves are untouched, and your scan history, dashboards and warranty registrations come with you.
If the partner who prints for you lapses, your codes keep verifying. Every code verifies for three years from the day its batch is switched on, whatever happens to your plan. Your brand may move to us directly, on a pack or plan of its own. Credits are the one thing that does not move: they were bought by the printer, from us, in their name.
If AVRA is the one that goes away
The fair version of this question is not “will you fail” — it is “what would we be left holding”. Your codes are opaque strings in a Postgres database. They are not derived from anything proprietary and there is no format only we can read. The serial registry, the batch states and the scan history are the three things another platform would need to keep your labels answering.
What we do not have today is an automatic, external copy of that in your hands. It is on the list below.
Still undecided
Listed in public on 18 Sep 2026. Each one moves up the page when it is decided.
- A brand-facing serial-registry export that works after activation and leaves the hidden codes out.
- Whether "your own domain" is built, or removed from this page.
- How a brand moves between printers: who starts the move, and what notice the outgoing printer gets.
- A quarterly registry export deposited with you, so you are never waiting on us.
Ask us anything on this page: connect@avrascan.com.
Print one batch and scan it yourself.
The fastest way to judge this is a sheet of real labels and a phone.
Trust, made visible.